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Refund Policy

Thank you for shopping with us! Below are our guidelines for returns and exchanges to ensure your satisfaction with your purchase:

  • Return Eligibility:

    • We do not offer returns, but items (excluding Mala jewellery, earrings, and intimates) can be exchanged if they are unopened, unworn, unused, and in new condition.

    • All original tags and packaging must be intact.

    • Please review item descriptions and photos carefully to understand sizing, materials, and any handmade variations before making your purchase. Handmade jewellery may have slight imperfections that add to its unique charm.

  • Exchange Process:

    • Exchanges are hassle-free and free of return shipping or handling fees when made in person at our physical location during our opening hours within 14 days of the shipping date.

    • If exchanged after 14 days, a merchandise credit will be issued.

    • Exchanges will not be accepted after 30 days.

  • Gift Exchanges:

  • Notification Requirement:

    • Prior notification is required for returns of damaged or defective items or for exchanges. Items returned without prior contact will not be accepted or refunded.

  • Shipping Instructions:

    • When returning items, please ensure to obtain a tracking number. We cannot guarantee receipt of the item without a tracking number, and without it, we are unable to process an exchange.

  • Holiday Shipping:

    • Please note that shipping times may be slightly longer during the holiday season.

  • Final Sale Items:

    • All sale and discounted items are considered final sale and are not eligible for return or exchange.

  • International Orders:

    • International orders may experience longer delivery times and could be subject to customs procedures. Please be aware of your country's customs fees and regulations before placing an order.

    • We are unable to replace or refund orders seized by customs, returned to us, or undeliverable for any reason.

  • Shipping Responsibility:

    • We cannot accept responsibility for lost or returned packages once they have been properly mailed by us. Customers are responsible for all shipping costs and insurance, unless a complimentary shipping code is provided and applies to their order.

  • Additional Note:

    • Returns will not be accepted for reasons beyond those stated above, including refusal to pay customs fees or longer-than-expected shipping times.

We appreciate your understanding and cooperation with our return and exchange policy. Should you have any further questions or need assistance, please don't hesitate to contact us.

Terms of Service

When you visit this website, we use cookies that recognize your device and record your visit.  

This allows us to understand your interests and serve you ads or promotional offers according to your interests.

When you make your first purchase, you open an account and provide us with the information requested and necessary to place the order and have your purchase delivered. 

After you make a purchase, we may also contact you to inquire about your shopping experience.  
You can easily refuse to participate by clicking the relevant link on our survey email should you receive one.

Gift cards may not be redeemed for cash or refunded unless required by law. 

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